Due to items being created with custom text (name, age, ect.), items emailed or shipped to you are considered FINAL SALE, NO REFUNDS. Refunds and cancellations may be requested prior to your order being shipped or emailed to you. If no cancellation request is made before your item has been sent, you will not be able to receive a refund. In certain circumstances refunds or exchanges may be issued on a case by case basis. Please read ALL information before making your purchase.