Welcome to Kreations By Theresa!
These Terms and Conditions outline the rules and regulations for using our website, products, and services. By accessing or purchasing from our site, you agree to accept and comply with these terms. Please read them carefully before placing an order.
1. General Information
Kreations By Theresa is a small creative business that provides custom t-shirt designs, digital files, and personalized gift products.
Throughout this document, the terms “we,” “us,” and “our” refer to Kreations By Theresa, while “you” refers to the customer or website visitor.
2. Use of Our Website
By using this website, you agree:
To provide accurate and up-to-date information when making a purchase or creating an account.
Not to use our site for unlawful or unauthorized purposes.
Not to copy, reproduce, or resell our products, artwork, or designs without permission.
To respect our intellectual property rights.
3. Products and Services
We take pride in offering custom-made and digital products, which may include:
Personalized apparel (t-shirts, hoodies, etc.)
Digital design files for personal or commercial use (as specified in product details)
Specialty gifts and event items
Please note that colors may appear slightly different on your screen compared to the final printed product due to monitor or printer variations.
4. Custom Orders
All custom orders are designed to your specifications. Before production, you will receive a proof (when applicable) to confirm accuracy.
Once your design is approved and payment is received, we begin processing.
Because each order is made individually:
No refunds or exchanges will be given on custom or personalized items.
Please review spelling, colors, and details carefully before approving.
5. Payments
We accept major credit/debit cards and other payment methods listed at checkout.
Payment must be completed before your order is processed.
All prices are listed in U.S. dollars (USD) and may change at any time without notice.
6. Shipping and Delivery
Processing and delivery times vary depending on the order type (digital vs. physical).
Digital Files: Usually delivered electronically within 24–48 hours after payment.
Custom Apparel: Production typically takes 7–10 business days before shipping.
We are not responsible for delays caused by postal carriers, customs, or other factors beyond our control.
7. Returns and Refunds
Because our products are custom-made and/or digital, returns, cancellations, or exchanges are not accepted once work has begun.
If your product arrives damaged or incorrect due to our error, please contact us within 7 days of delivery with photos, and we’ll make it right.
8. Intellectual Property
All designs, logos, images, and digital files created by Kreations By Theresa remain the intellectual property of our business.
You may not reproduce, distribute, or sell any of our content without prior written consent.
Customers who purchase digital files are granted a limited, non-exclusive license for personal or approved commercial use (as stated in product descriptions).
9. Privacy
Your privacy matters to us. We collect only the information necessary to process your order, such as your name, email, and shipping address.
We never sell or share your personal information with third parties.
For full details, please see our [Privacy Policy] (you can link this once you have one).
10. Limitation of Liability
Kreations By Theresa is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
All products are provided “as is” without warranties of any kind, except those required by law.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will be effective immediately upon posting on this page.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: [kreationsbytheresa@gmail.com]
🌐 Website: [www.kreationsbytheresa.com]
📍 Location: [Normal, Illinois]
At Kreations By Theresa, every order is crafted with care and customized just for you. Because our products are primarily digital downloads and personalized designs, all sales are final.
We do not offer refunds, cancellations, or exchanges once a digital file or custom order has been delivered. This policy helps ensure fairness to both our creative process and our customers, since digital items cannot be returned once accessed or downloaded.
While refunds are not available, we want you to be happy with your purchase!
If you notice a small issue or need an adjustment to your file (such as color tweaks, sizing corrections, or text alignment), please reach out within 7 days of delivery.
We’ll gladly make reasonable revisions at no additional charge, provided the requested changes stay within the original project scope.
For major design changes or reworks beyond the initial agreement, a small design fee may apply, but we’ll always discuss it with you first.
To request a revision, please email:
📧 kreationsbytheresa@gmail.c
Include your order number, a brief description of the issue, and a screenshot or photo if applicable.
We strive to respond to all messages within 24–48 hours.
Every design we make is created with love, attention, and a genuine desire to make you smile. Your satisfaction matters to us — if something doesn’t look right, we’ll do everything reasonable to make it right.